Privacy Policy
Last updated: February 2026
1. Introduction
AtlasAI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI operations management platform.
2. Information We Collect
Information You Provide
- Account information (name, email, organization)
- Billing and payment information
- Support communications
- Integration credentials (stored encrypted)
Information Collected Automatically
- Usage data (features accessed, actions taken)
- Log data (IP addresses, browser type, timestamps)
- Device information
- Operational data from your integrations
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and send billing notifications
- Send technical notices, security alerts, and support messages
- Respond to your requests and provide customer service
- Train and improve our AI/ML models (using aggregated, anonymized data)
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Cloud hosting, payment processing, analytics
- Legal authorities: When required by law or to protect rights
- Business transfers: In connection with mergers or acquisitions
- With your consent: For any other purpose you authorize
5. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Multi-factor authentication
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Role-based access controls
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Retention periods vary by data type:
- Account data: Duration of account + 30 days
- Operational logs: Based on your subscription plan (7-365 days)
- Billing records: 7 years (legal requirement)
- Anonymized analytics: Indefinitely
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Export your data in portable format
- Opt-out of marketing communications
- Withdraw consent
To exercise these rights, contact us at privacy@atlastechlab.com.
8. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and compliance with applicable data protection frameworks (GDPR, CCPA, etc.).
9. Enterprise Data Residency
Enterprise customers can choose their data residency region. Available regions include US, EU, UK, APAC, and India. Dedicated tenant deployments provide additional isolation guarantees.
10. Cookies
We use essential cookies to provide the Service and optional analytics cookies to improve user experience. You can manage cookie preferences through your browser settings.
11. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related inquiries:
Email: privacy@atlastechlab.com
Address: 100 AI Boulevard, San Francisco, CA 94105
Data Protection Officer: dpo@atlastechlab.com